RETURNS & EXCHANGES

Every piece at Soul Streetwear Co is crafted on demand — cut, printed, and made just for you. No mass production. No warehouse dust. Just your vibe, built fresh.

Because each item is custom-made for the person who ordered it, we’re unable to guarantee returns or exchanges for:

• Ordering the wrong size
• Changing your mind
• Accidentally ordering the wrong item

We truly wish we could flip every situation, but once production starts, your piece is already in motion.

That said — we’re human. If something’s off, talk to us. Hit us at support@soulstreetwearco.com and let’s see what we can work out.

When Returns Are Accepted

We will absolutely make it right if:

• You received the wrong design or product.
• Your item arrived damaged, faulty, or defective.
• The product does not match its description.

Under New Zealand’s Consumer Guarantees Act, you are entitled to a remedy (repair, replacement, or refund) if a product is faulty, not as described, or not fit for purpose.

If this happens:

• Contact us within 30 days of receiving your order.
• Include your order number and clear photos.
• Do not wear or alter the item before contacting us.

We’ll sort it.

30-Day Policy

You have 30 days after receiving your item to request a return (for eligible cases listed above).

To qualify:

• Item must be unworn and unused
• Tags must be attached
• Original packaging required
• Proof of purchase needed

To start a return:
Email support@soulstreetwearco.com

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at soulstreetwearco@gmail.com.